Frequently Asked Questions

Everything you need to know about our advanced robotic platforms.

What is the typical shipping lead time for Unitree robots?

Due to the precision engineering and testing required, most robots ship within 2 to 4 weeks. Delivery times may vary based on your geographic location and customs processing.

Do the robots come with a warranty?

Yes, all Unitree products include a standard 1-year limited warranty covering manufacturing defects and hardware failures under normal operating conditions.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and wire transfers (T/T) for enterprise orders. Financing options may be available for qualified corporate clients.

Can I return my robot if it doesn't meet my needs?

We offer a 14-day return policy for unopened and unused equipment. Please note that a restocking fee may apply, and the customer is responsible for return shipping costs.

Is technical support included with my purchase?

Absolutely. Every purchase includes lifetime access to our online documentation and 12 months of direct technical email support for software integration and hardware troubleshooting.

Do you ship internationally?

Yes, we ship to most countries worldwide. Please be aware that international orders may be subject to import duties, taxes, and brokerage fees according to your local regulations.