Returns & Exchanges
At Unitree Robotics, we are committed to providing high-performance robotic solutions and offer a 30-day return window for items in their original, unopened packaging. Our policy ensures that your investment in cutting-edge technology is protected through a transparent and efficient exchange process.
Initiate a Request
Contact our technical support team via the online portal with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Technical Assessment
Our engineers will conduct a brief remote diagnostic to confirm the device's condition and ensure all safety protocols for high-capacity lithium batteries are met.
Secure Packaging
Pack the robot in its original industrial-grade crate with all sensors, controllers, and accessories included to prevent damage during transit.
Inspection and Refund
Once the unit arrives at our facility and passes a quality control inspection, your refund or exchange will be processed within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing